GENERAL QUESTIONS:

 

What are your shipping times?

Each product listing will show how long it will take to receive your item. Generally all our Branded (AutoClubHero) products will arrive in 5 to 7 days in the USA and 10 to 20 Internationally. For all other products see below:

 

US Shipping Time Estimates

Print Products: 7-14 Days
Other Products: 20-30 Days

International Shipping Time Estimates

Print Products: 10-20 Days
Other Products: 20-30 Days

 

SURVIVAL GEAR & EMERGENCY KITS:

 

What is the shelf life of the food and water?

The food and water have a shelf life of 5 years and the water is Coast Guard Approved.

 

How many people can survive using the items in the kit and for how long?

It depends on if the passengers in your vehicle are adults or children. Most men need 1800 calories a day and women around 1200. The food and water contained in the kit are minimal amounts that can be consumed in very small portions in order to go further. They are not recommended daily amounts. These items are for an extreme situation only and would help a couple of people sustain their lives for 5 to 10 days on average, again, consuming very small portions in order to make the food and water go further.

 

Is this considered a bug-out bag?

Not exactly. Our vehicle emergency survival kits place an emphasis on both roadside emergency tools and survival gear if you are stranded in your vehicle due to an accident or extreme weather conditions. A “bug out” or “BOB” bag is more focused on survival items needed for evacuation during or after a disaster. These type of bags are also considered “72 hour” kits that provide emergency food, water and temporary shelter such as a mylar tent. With our emergency kits, especially the “Original”, we’re able to provide drivers with the perfect combination of emergency resources while traveling – without having to spend a lot of time or money building one.

 

SITE SECURITY:

 

How do I know this site is secure?

Please rest assured our #1 priority is to provide a secure website for our customers and visitors. We use the same security encryption that governments, banks and other financial institutions use such as SSL Certificates, daily Malware scanning and daily backups. Using the top industry security methods such as SSL or “Secure Sockets Layer” can be identified by the HTTPS located within the URL of the site (look at our website address and you’ll see this identifier along with a green padlock). The green padlock is another identifier provided by the browser. You can also verify that our site is secure by using a site verification tool such as SSLShopper.com or contacting Shopify.com which is the platform our site is built on. If you have any other questions or concerns, please contact us and we will gladly help.

 

Do I have to use a credit card to make a purchase?

Not at all. So that our customers can decide on the best method, we are proud to offer multiple payment options such as Amazon Payments, PayPal, ApplePay and more.

 

ROADSIDE EMERGENCY TOOLS:

 

Are there instruction on how to repair a tire included with the tire repair kit?

Yes. There is a step by step pamphlet included with each emergency kit.

 

How come you chose to use a carry bag and not a backpack like other emergency kits?

A backpack may imply that you should hike off away from the vehicle and the desperate situation. We would encourage stranded motorists to stay with the vehicle, or at least next to it and wait until help arrives. For many motorists during winter, there is just no where to go. However, if the world was coming to an end with a zombie invasion and you wanted to head for the hills, there is a shoulder strap included.